Try reading the instructions again if you still did not unpair you Fitbit from your iOS device. If you still don't see anything it means the Fitbit you're looking for has no battery or is not nearby. Fitbit Zip and Surge are only partially supported.
Fitbit is constantly updating their devices and adding new ones to their product line. We will add support for these models as soon as they are possible.
We are very sorry to hear that you did not find our app helpful. To get a refund you must ask the Apple Customer Service for it. Here's a guide to help you on how to do that: http://goo.gl/uZoP6y
Couldn't find an answer to your question? Send us an email at: firstname.lastname@example.org
Fitbit is a registered trademark and service mark of Fitbit, Inc. “Sync my Fitbit” is designed for use with the Fitbit platform. This product is not put out by Fitbit, and Fitbit does not service or warrant the functionality of this product.